Data Protection & Privacy
Your privacy is our priority. This policy clearly explains how jili games collects, uses, stores, and protects the personal information of every member on our platform.
Our Privacy Commitment
Every decision we make regarding member data is guided by these six core principles — not merely to meet technical requirements, but because it is simply the right thing to do.
Types of Data Collected
Jili games only collects data that is necessary to provide a secure, seamless, and relevant platform experience. Below are the categories of data we collect and the reasons they are needed.
Full Policy Document
This document sets out in detail jili games's commitment to member privacy and how we handle your personal data. This policy applies to all members using the jili games platform and is updated periodically to reflect changes in our privacy practices or relevant legal requirements.
Jili games collects members' personal data through several transparent methods — all of which occur either with your direct knowledge when you interact with the platform, or automatically through standard technologies used by virtually every modern online platform.
Direct data collection occurs when you register a jili games account, complete your profile, make a deposit or withdrawal, contact customer support, or participate in promotions and VIP programmes. In all these cases, you are aware and agree that the information you provide will be recorded and stored by jili games.
Personal data collected by jili games is used solely for purposes directly related to providing and improving the platform's services. We do not use your data for any purpose unrelated to jili games operations without your explicit consent.
Jili games uses member game activity data to provide more effective responsible gaming tools — including the detection of gameplay patterns that may indicate problem gambling. This is a direct use of data to protect the wellbeing of our members.
Jili games does not sell, rent, or transfer members' personal data to third parties for their own commercial purposes. This is a firm, non-negotiable policy. That said, there are a limited number of situations where jili games may share data with specific parties — and all of these are strictly for legitimate operational purposes.
Service providers working on behalf of jili games — such as payment processors, cloud service providers, and gaming software providers — may have limited access to certain data required to carry out their functions. All such third-party providers are bound by strict confidentiality agreements and may only use data for the specific purposes defined by jili games.
Jili Games Guarantees: jili games has never shared, and will never share, members' personal data with third-party advertisers, data brokers, or any entity looking to use your data for their own marketing purposes. Your data remains yours.
Jili games takes security infrastructure seriously to ensure members' personal data is consistently protected against unauthorized access, modification, disclosure, or loss. The security measures we implement cover multiple layers of technical and operational protection.
All communications between your device and jili games' servers are encrypted using 256-bit SSL (Secure Socket Layer). Member passwords are never stored in plain text — they undergo an irreversible cryptographic hashing process. Access to member data within jili games' internal systems is restricted to staff who genuinely require it to carry out their duties, in accordance with the "least privilege" principle.
Jili games retains members' personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law. We do not keep data longer than necessary — this is not only good privacy practice, but also a way to reduce security risks associated with unnecessary data storage.
Once the data retention period expires, jili games will securely delete or anonymize the data. Where immediate deletion is not possible — such as in backup systems — the data will be isolated and protected until deletion can be carried out.
Jili games uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small files stored on your device when you visit a website — they allow the platform to remember your preferences, maintain your login session, and understand how you use the platform for ongoing improvements.
You can manage your cookie settings through your web browser. However, blocking all cookies may affect certain features on jili games, including the ability to stay logged in during your gaming session.
Jili games fully recognises and respects each member's privacy rights. These rights exist to ensure you have meaningful control over your personal data — not just rights on paper. To exercise any of the rights below, please contact the jili games customer support team via live chat, WhatsApp, or email at support@jiligames-vip.com.
Response Time: jili games is committed to responding to all privacy rights requests within 14 business days. For more complex requests, we may require up to 30 business days and will notify you if an extension is needed.
Jili games reserves the right to update or amend this privacy policy from time to time to reflect changes in our privacy practices, legal requirements, or the way the platform operates. Members will be notified of any material changes via an in-platform notice or by email before the changes take effect.
We encourage all jili games members to review this page regularly to stay informed about the latest privacy policy governing the use of their personal information. The "updated" date at the top of this page indicates when this policy was last revised.
Continued use of the jili games platform after an updated privacy policy takes effect constitutes your acceptance of the revised terms. If you do not agree with the changes made to this privacy policy, you have the right to discontinue use of the platform and close your account in accordance with the established procedure.
Member Guide
One thing we have learned from jili games member feedback is that many players care about their data privacy but are unsure where to find answers, or simply do not want to read through a lengthy policy document from start to finish. This section aims to address the most frequently asked questions in a clear and straightforward way.
This is the most common question, and the answer is — yes. When you make a deposit via Touch 'n Go eWallet, GrabPay, FPX, DuitNow, Boost, or ShopeePay, the transaction is processed directly through each respective payment system. jili games does not store your bank account details or payment card numbers on our servers. What we do record is the payment method name used, the transaction amount in Malaysian Ringgit (RM), and the transaction status — information required for your account statement.
All communications between your device and jili games servers take place over an HTTPS connection secured with 256-bit SSL. This means that even if someone were to intercept your network traffic, all transmitted data is in an encrypted form that cannot be read without the decryption key held exclusively by the legitimate jili games servers.
Yes, in most cases you can request the deletion of your personal data from jili games systems. However, it is important to understand that certain types of data cannot be deleted immediately due to legal obligations — for example, financial transaction records that may need to be retained for compliance and financial audit purposes. jili games will clearly inform you which data can be deleted and which must be retained by law when you submit your request.
The easiest way to submit a data deletion request or any other privacy-related request at jili games is through our customer support live chat or by emailing support@jiligames-vip.com with the subject line "Data Privacy Request". Our team will respond and process your request within the stipulated timeframe.
Ultimately, a privacy policy is more than a legal document that every website is required to have. For jili games, it reflects our values — that members who trust us with their personal data deserve serious protection, genuine transparency, and meaningful control over their own information.
We understand that trust is earned through action, not promises alone. Every security measure we put in place, every privacy policy we uphold, and every privacy request we handle promptly and carefully is concrete proof of jili games' commitment to our members' privacy in Malaysia.
View the data we hold
Correct inaccurate information
Request data deletion
Stop promotional communications
To exercise any of the rights above, contact jili games customer support via live chat or email. We will respond within 14 business days.
Your financial data is protected through certified payment processors. jili games does not store your bank account information.
Have a question about your data on jili games? Our team is ready to help 24 hours a day, seven days a week.
Your Privacy Rights
Jili games recognises that your data belongs to you. These rights are not mere formalities — they are genuinely exercisable, and we take every request seriously.
You have the right to know what data jili games holds about you, how it is used, and who it is shared with. Request a full personal data report at any time.
If your personal data on jili games is inaccurate or out of date, you have the right to request a correction — for example, an old phone number that needs to be updated.
Under certain circumstances, you may request that jili games delete your personal data. Requests will be processed in accordance with applicable legal requirements.
You may object to the processing of your data for specific purposes, including opting out of marketing and promotional communications from jili games at any time.
You have the right to receive a copy of your personal data from jili games in a reusable format, so it can be transferred to another service should you choose to do so.
Any consent you have given to jili games for data processing may be withdrawn at any time. Withdrawal does not affect the validity of any processing carried out prior to that point.
Jili games protects your privacy with 256-bit SSL encryption, zero data selling, and 24/7 security monitoring. Register for free and enjoy over 1,200 games with a minimum deposit of RM 10.