Jili Games Terms & Conditions – Platform Usage Terms for Malaysia

Eligibility & Account Registration

To register and use the jili games platform, you must meet all of the following eligibility criteria without exception. jili games reserves the right to verify eligibility at any time and to take appropriate action against any account that does not qualify.

• Must be at least 18 years of age at the time of registration.
• Must be a legitimate individual or entity using the service online.
• Not currently under any restriction or self-exclusion from any gambling platform.
• Register only one account in your own name — registering on behalf of another person is not permitted.
• You must provide accurate, truthful, and up-to-date information during the registration process. Submitting false information is a serious breach of our terms.
• Fully responsible for maintaining the confidentiality of your jili games account password.

Deposits, Withdrawals & Financial Transactions

All financial transactions on jili games — whether deposits or withdrawals — must be made through payment methods approved by the platform. Jili games only accepts local Malaysian payment methods to ensure a fast and secure process for all members.

Deposit methods accepted by jili games include Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks, Public Bank, and other local banks that support FPX). The minimum deposit is RM 10 for all payment methods and is credited instantly to your account once payment is confirmed.

Withdrawal of winnings on jili games has a minimum of RM 30 per request. Withdrawals are processed within 5 to 30 minutes depending on the chosen method and current system load. Jili games reserves the right to request identity verification documents before processing withdrawals for certain amounts or under suspicious circumstances.

• All transactions on jili games are processed in Malaysian Ringgit (RM / MYR) only.
• Jili games is not responsible for any delays caused by third-party payment providers.
• Transactions that have been credited to an account cannot be reversed except in cases of confirmed technical error.
• jili games reserves the right to decline or place on hold any transaction deemed suspicious or linked to fraudulent activity.

Bonuses, Promotions & Rollover Terms

Jili games offers a variety of bonuses and promotions to both new and existing members from time to time. Every bonus offered by jili games is subject to specific rollover requirements, which must be met in full before any withdrawal containing bonus value is permitted.

Rollover refers to the number of times you must wager the bonus amount (or deposit + bonus) before it becomes eligible for withdrawal. For example, a RM 50 bonus with a 20x rollover requirement means you need to wager RM 1,000 on qualifying games before a withdrawal can be processed. Different rollover requirements may apply to different game types at jili games.

• The welcome bonus may only be claimed once per new jili games member.
• Each bonus has a set validity period — bonuses that are unused or fail to meet the rollover requirement within that period will expire automatically.
• jili games reserves the right to void bonuses where there is evidence of abuse or any attempt to exploit the bonus system.
• Members may not transfer bonuses to other members or convert them directly into cash.
• Festive seasonal promotions (Hari Raya, Christmas, New Year) are governed by separate terms, which will be stated on the respective promotion pages.
• jili games reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

Game Rules & Member Conduct

All jili games members are required to conduct themselves in a fair, ethical, and respectful manner toward other players and dealers in all gaming situations. jili games maintains a zero-tolerance policy toward any behavior that undermines the integrity of gameplay or negatively impacts the experience of other members on the platform.

• The use of automated software (bots), third-party tools, or any technology that provides an unfair advantage is strictly prohibited.
• Collusion between players — where two or more players cooperate to gain an unfair advantage over others — is a serious terms violation at jili games.
• Any attempt to exploit bugs, system errors, or software vulnerabilities in jili games must be reported to customer support and must not be used for personal gain.
• Profanity, threats, or harassment directed at other players or jili games staff is prohibited across all communication channels.
• Sharing your account credentials or password with any third party is entirely at the member's own risk. jili games accepts no liability for any losses arising from such disclosure.

Account Closure & Restrictions

Jili games reserves the right to suspend, restrict, or close any member account without prior notice where the platform has reasonable grounds to do so. This includes, but is not limited to, breaches of terms and conditions, suspected fraudulent activity, or failure to comply with identity verification requests.

Members who wish to voluntarily close their account may do so by contacting jili games customer support. Any valid balance in the account (after deducting bonuses that have not met the rollover requirements) will be returned to the member via the original payment method within the stipulated timeframe.

• The decision to close or restrict an account is final and may only be reviewed through the formal appeals process established by jili games.
• Bonus balances that have not met the rollover requirements will not be returned upon account closure.
• Members whose accounts have been closed due to a terms violation are not eligible to register a new account on jili games.

Privacy & Data Protection

Jili games takes our responsibility to member privacy seriously. All personal information collected during registration and platform use is protected with 256-bit SSL encryption and stored on secure servers with strict access controls. Jili games does not sell, rent, or disclose members' personal information to third parties without member consent, except as required by law.

The data we collect is used solely for platform operations, identity verification, transaction processing, service improvements, and account-related communications. For full details on how jili games manages and protects your data, please refer to our separate Privacy Policy.

• Members have the right to request a copy of their personal data held by jili games at any time.
• Requests to update or delete personal data can be submitted through jili games' customer support channels.
• Jili games may be required to disclose certain information to the relevant authorities in accordance with Malaysian legal requirements.

Responsible Gaming

Jili games is committed to promoting responsible gaming and protecting members who may be affected by problem gambling. Our platform provides several control tools that members can use to better manage their gaming habits.

• Daily, weekly, and monthly deposit limits that members can set and adjust themselves within their jili games account settings.
• Loss limits allow members to set a maximum amount they are willing to lose within a specified period.
• Self-exclusion options ranging from 24 hours, one week, one month, through to permanent exclusion.
• Session time alerts that notify members when they have been playing beyond their set time limit.
• jili games will not send any marketing communications to members who are currently under a self-exclusion period.

Disclaimer & Limitation of Liability

The jili games platform is provided "as is" without any express or implied warranties. jili games does not guarantee that the platform will always be free from technical errors, service disruptions, or unexpected downtime. In the event of a technical interruption affecting game outcomes, jili games reserves the right to void the affected rounds or sessions and return the original wagers to members.

• jili games is not liable for any indirect, consequential, or special losses arising from the use of the platform.
• In the event of a dispute between a member and jili games regarding game outcomes, the jili games server records shall serve as the final and binding evidence.
• jili games is not liable for any third-party technical failures, including disruptions to a member's internet connection during an active gaming session.
• Jili games' maximum liability to any member under any circumstances shall not exceed the amount of the member's most recent deposit.

Changes to Terms & Conditions

Jili games reserves the right to modify, amend, or update any part of these terms and conditions at any time at our discretion. Changes will take effect immediately upon publication on this page. Jili games will endeavour to notify members of material changes via in-platform notices or email, though this does not constitute an absolute obligation on our part.

Your continued use of the jili games platform after any changes to the terms take effect constitutes your acceptance of the updated terms. If you do not agree with the changes made, you have the right to stop using the platform and close your account in accordance with the prescribed procedures.

Governing Law & Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with the use of the jili games platform will first be resolved through a negotiation process between the member and jili games management. Jili games is committed to addressing all complaints and disputes in a fair and transparent manner within a reasonable timeframe.

• Members may submit complaints or disputes through jili games' customer support channels — live chat, WhatsApp, or email.
• All complaints will be investigated and responded to within 5 business days.
• Final dispute outcomes involving game results are determined by jili games' server records, which are considered valid and binding evidence.